Terms And Conditions

1. Payment Instructions

1.1 Payment for services rendered by Let It Flow Plumbing must be made by Electronic Funds Transfer (EFT) into the bank account details provided on the applicable invoice.
1.2 Clients are requested to use the relevant invoice number as the payment reference to ensure that payments can be correctly identified and allocated to the appropriate account.
1.3 Payment is due in full by the payment date specified on the invoice. Where payment is not received by the due date, the account may be regarded as overdue and may be subject to further collection procedures.

2. Outstanding Accounts and Collections

2.1 Let It Flow Plumbing reserves the right to follow up on any outstanding accounts and to take reasonable steps to recover amounts that remain unpaid after the applicable due date.
2.2 Where an account remains unpaid, Let It Flow Plumbing may refer the outstanding amount to an external debt collection service or legal representative for recovery.
2.3 Where permitted by applicable law, the client may be held responsible for reasonable collection costs, legal fees, and other costs incurred in the recovery of an overdue account.
2.4 Clients are encouraged to contact Let It Flow Plumbing as soon as possible should there be any dispute regarding an invoice or difficulty in making payment, so that the matter can be addressed before further recovery steps are taken.

2. Estimates and Variations

2.1 All quotations and estimates are non-binding until the work is completed.
2.2 The final invoice will reflect the actual work performed and materials used.
2.3 Any additional costs due to unforeseen site conditions or client-requested changes will be discussed and billed accordingly.

  3. Access and Utilities

3.1 The client agrees to provide Let It Flow Plumbing with safe, unobstructed access to the work area and essential utilities (e.g., power, water).
3.2 Delays or access restrictions that impact the work may result in additional charges.

4. Use of Machinery and Equipment Liability

4.1 Equipment such as jetting hoses and CCTV drain cameras are operated safely and are not designed to damage existing systems.
4.2 Let It Flow Plumbing is not responsible for pre-existing issues within the drainage system that may result in:

Equipment becoming stuck or damaged

Internal pipe failures, collapse, or breakages

4.3 If equipment becomes lodged due to system faults or obstructions, the client will bear all associated costs, including extraction, repair, excavation, or replacement.

5. Workmanship Guarantee and Product Warranties

5.1 Let It Flow Plumbing provides a one (1) year workmanship guarantee on all services performed, subject to the following conditions:   No unauthorized alterations or modifications have been made to the completed work.   Please note: Drain cleaning services are expressly excluded from this workmanship guarantee. Due to the nature of these services, no warranty or guarantee is provided for drain cleaning.   The system is used under normal conditions
5.2 Manufacturer warranties for supplied materials or products will be passed on to the client and are subject to their specific terms.

6. Liability and Site Conditions

6.1 Let It Flow Plumbing is not liable for:   Pre-existing faults, structural issues, or damages uncovered during work   Any necessary access work (e.g., cutting through tiles, walls, or floors)
6.2 The client is responsible for any cosmetic or structural restoration post-repair unless explicitly included in the scope.
6.3 Let It Flow Plumbing is not liable for any property damage, equipment loss, or costs resulting from:   Pre-existing system damage   Access limitations or breakages during service   Recovery of lodged equipment or continuation of service in good faith

7. Payment Terms

7.1 A deposit may be required before work commences, especially when significant materials are involved.
7.2 Final payment is due upon completion of the work unless otherwise agreed in writing.
7.3 Payments must be made via Electronic Funds Transfer (EFT), using the invoice number as the reference.
7.4 Let It Flow Plumbing partners with Accountability Solutions for collections. Unpaid invoices may incur collection fees and legal charges, for which the client is fully responsible.

8. Cancellations and Postponements

8.1 A minimum of 24 hours’ notice is required for cancellations or rescheduling.
8.2 Failure to provide notice may result in a call-out fee or cancellation charge.

9. Acceptance of Terms

9.1 By confirming a booking or accepting a quotation, the client acknowledges and agrees to these Terms and Conditions in full.